Do we have the front , middle, back concept in our training profession ? Have you ever thought about it ?
As per me, for a trainer, the front office is the concepts. Each and every activity that we see in professional field, is based on some concepts. Be it flying an aeroplane, driving a car, cooking food or calculating NAV- You need to understand the concepts to process it.
The workforce that processes it, their brain is our back office. We as a trainer, needs to pass the concepts to their brain.
Then what is our middle office ? The different training methodologies we use as a mode of delivery, the very popular 'digitalization' are all part of middle office of learning and development.
We are strengthening the middle office of training by introducing digital tools and these are really useful in transferring the concepts to the brains. But we equally need good skillful and knowledgeable trainers who knows the concepts in an out. If your training front office is not strong, and trainers do not understand the domain concepts, a rich technology based middle office also will fail.
